Refund Policy
Updated Feb 1,  2014.

If you're not completely happy with an item, please contact customer service at 778-991-5394 or customerservice@chromakin.com if you require a return.

We do not offer returns, refunds or exchanges for international orders.

Gift cards are non-returnable.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded but may be eligible for gift credit.

All returns must be authorized, please contact us before going ahead with a return. Packages that have not been authorized will not be accepted and returned to sender. Please do not send your purchase back to the manufacturer.

All returns must meet these eligibility requirements:
•    Merchandise must be post marked within 14 days upon receipt.
•    Merchandise must not be worn, damaged, altered, or washed. Please see below for tips on maintaining items in saleable condition.
•    Merchandise must have all tags attached and original packaging in saleable condition.
•    Damages or omissions may result in a fee.
•    Footwear must include the original shoe box in its original condition, without postal labels.
•    Shipping, handling, return charges are not refundable.
•    Final Sale items may not be returned.
•    Packages that arrive COD will be refused, or the COD amount will be deducted from your refund balance.

We are not responsible for the loss or delay of packages being returned. We recommend choosing a shipping service with a tracking number and insurance. Refund balances will be issued to order purchase credit card within 5 business days.

We do not offer merchandise holds or exchanges. If you wish to get a different item or size for exchange, please return the original merchandise and place a new order.

We reserve the right to refuse any packages that do not meet the above eligibility requirements.

Returns Outside of Canada

Please ship your returns via the United States Postal Service. Only returns from the U.S. shipped through USPS will be accepted. Returns from the U.S. shipped through other companies than USPS will be refused.

All the returned items must be declared as "Return of Canadian Merchandise" on customs declaration. Any U.S. return packages with incorrect customs declaration will be refused and returned to the sender.

We currently do not accept returns from outside Canada and the U.S.

Maintaining Saleable Condition

Please take note of the below, all of our merchandise is carefully inspected and packaged to maintain product sales presentation and quality assurance for point of sale.

Please be conscious of cosmetics, lotions, fragrances, or deodorants transferring onto merchandise when trying on apparel.

Footwear can mark wear on hard surfaces, please only try shoes on carpet or soft surfaces. Original shoe boxes and any sales packaging, i.e. dust bags, must be returned undamaged, along with the merchandise.

Hosiery items are final sale and may not be returned.

Swimwear and Lingerie
Please try on merchandise over personal undergarments without removing any protective barriers for sanitary purposes.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact customer service immediately.

How to Return your Merchandise

Please contact customer service at 778-991-5394 or customerservice@chromakin.com if you require a return or exchange for authorization and instruction.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please securely repackage your merchandise. Cover or remove any original mailing address labels or carrier bar codes from package.

For footwear, do not use your shoe box as your shipping box.

Please note the order number on the mailing label.

Please send your return to:
3313 Anzio Dr.
Vancouver BC
Canada, V5M 4C9

We recommend using a trackable, insured shipping method. We cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.

You will receive an email once your return has been received. Please allow 5 business days from the time we receive your return for it to be processed and refund balance to be issued to purchase order credit card. We will also notify you of the approval or rejection of your refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@chromakin.com.